Who We are
TrackRTalk is a registered business name of Twisted Wrist Limited, and Irish company registered in Ireland.
Our website address is: www.trackrtalk.com
TrackRTalk respects your right to privacy.
We are committed to respecting your privacy and to complying with all applicable data protection and privacy laws.
Please read this policy carefully to understand our practices regarding your personal data and how we use it.
As part of the E-Commerce Store, TrackRTalk will retain certain information including your name, address, phone numbers, e-mail address, shipping address and product selection. As part of the TrackRTalk mobile App setup process you will be required to enter certain information into the App, this will include an email address, and mobile phone numbers.
This information will be retained in accordance with our obligations under the Data Protection Act 1988. TrackRTalk may use your personal data for the following purposes:
1. to fulfil your order
2. to contact you if there are any queries on your order or if there is a problem with fulfilling your order
3. to advise you of any promotional offers that maybe of interest to you
4. To operate the service for which the product purchased is intended
Your information will be held by TrackRTalk and will NOT be passed on to any third parties, unless required in the fulfilling of the service to you, such as the delivery courier.
How we acquire your data
When you are engaging with us you may be asked for personal data. This can be, for example, when you purchase a product or services.
We will obtain your personal data fairly. What this means is that at the time of collection, will make you aware of how your data will be used and we will only capture data we need to provide services and communicate with you effectively.
The type of information we collect
We collect information to process your order and to provide any after sales service such as
contact details email address, telephone numbers and other contact information
The data we collect will not be excessive. We will endeavour to ensure the data is accurate and complete and where necessary kept up to date.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We may deliver marketing messages subject to your consent. We may contact you for marketing purposes by phone call, text, email or post. In any contact we will offer you the opportunity to stop (opt out of) receiving further marketing communications.
At any time you can contact us via email, [email protected], regarding any communications received.
Disclosing your data
Data will only be disclosed in a manner consistent with the purpose specified. If any parties are located outside the EEA we will ensure reasonable controls are in place to protect your data and ensure it is processed in a manner that is compliant with Irish data protection law. We may at times disclose data acting in good faith to conform to a legal requirement, to protect and defend the rights or property of TrackRTalk or to protect the interests of customers and others.
Retention of Data
Data will be kept for no longer than is necessary for the purpose of which it was obtained. Data will be retained for any period required by law. For Marketing Communications, when we have your consent, it will be valid for 12 months from our last marketing communication or until you opt out or marketing communications whichever is first. If you do opt out of marketing we may still retain some details necessary to observe your preference not to receive marketing.
Our retention time-frames are subject to ongoing review to ensure we keep our retention time-frames as low as we can.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Notification of Changes
Access to your information
You have the right to see any of your personal information. If you would like us to you what information we hold, a request can be made in writing to:
The Data Protection Officer
Twisted Wrist Limited
Carrigaline Industrial Park
We may charge a €6.00 administration fee payable by cheque to Twisted Wrist Limited. Please send your request with the following information:
Your full name, address;
Details of any specific information that you may require;
A copy of photo ID with signature present (e.g. passport or driving licence); and
A copy of an address proof (recent utility bill, not older than six months)
Please do not send any original documentation as we cannot guarantee their safe receipt or return. We may need to get in contact if we need seek additional information regarding the request.
Requests will be processed within 40 days of receipt of the above.
Last Update 23/05/2019